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ÀÛ¼ºÀÚ : | À±¿ø½Ä(1Á¤) | ÀÛ¼ºÀÏ | 2014-08-19 |
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Çö½Ç¿ä¹ý°ú ¼±ÅÃÀÌ·Ð ±èÀÎÀÚ±³¼ö´Ô Àú¼¿¡¼ ¹ßÃéÇÑ ³»¿ë »ó´ã . ÄÚĪȯ°æ ¸¸µé±â 1) Ä£±Ù°¨À» °¡Áö°í ³»´ãÀÚÀÇ À̾߱⸦ °æûÇÑ´Ù. ³»´ãÀÚ°¡ ±×µéÀÇ ¿å±¸¸¦ ÃæÁ·ÇÒ ¼ö ÀÖ´Â ¹Ù¶÷Á÷ÇÑ ¹æ¹ýÀ» ã´Âµ¥ µµ¿òÀ» ÁÙ ¼ö ÀÖ´Â »ç¶÷À̶ó°í ¹Ï°Ô ÇÑ´Ù. 2) ³»´ãÀÚÀÇ °ú°Å»ç°¡ ÇöÀç»óȲÀ» ¼³¸íÇϴµ¥ µµ¿ò µÇÁö ¾Ê´Â ÇÑ À̾߱âÇÏ´Â °ÍÀ» Çã¿ëÇÏÁö ¸¶¶ó. 3) ³»´ãÀÚÀÇ ´À³¦À̳ª ½Åü¹ÝÀÀÀ» ÀüÇൿ°ú ºÐ¸®½ÃÄÑ ³íÀÇÄÉ ÇÏÁö¸¶¶ó. ³»´ãÀÚÀÇ Á÷Á¢ÅëÁ¦°¡ °¡´ÉÇÑ ÇöÀçÀÇ »ý°¢°ú È°µ¿¿ä¼Òµé°ú ¿¬°á½ÃÅ°µµ·Ï ÇÑ´Ù. 4) ¹«Ã¥ÀÓÇÑ Çൿ¿¡ ´ëÇÑ º¯¸íÀ» Çã¿ëÇÏÁö ¸¶¶ó. ƯÈ÷ ¾à¼ÓÇÑ °ÍÀ» ÀÌÇàÇÏÁö ¾ÊÀº Àڱ⼱Åðú Ã¥ÀÓÀ» ¿¬°á½ÃŲ´Ù. 5) ¹úÇϰųª ºñÆÇÇÏÁö ¾ÊÀ¸¸é¼ ³»´ãÀÚÀÇ Çൿ¼±Åÿ¡ ´ëÇÑ ÇÊ¿¬ÀûÀÎ °á°ú¸¦ ±ú´Ý°Ô Ç϶ó [±ÇÀå»çÇ×] 0. ÁÖÀǸ¦ ±â¿ïÀÌ´Â ÇൿÇϱâ(use attending behavior) 0. AB¹ýÄ¢À» ½Ç½ÃÇϱâ(Practice the AB-CDEFG) - Ç×»ó ħÂøÇÏ°í ¿¹Àǹٸ¦ °Í(Always be calm & courteous) - Ç×»ó ½Å³äÀ» °¡Áú °Í(Always be determined) - Ç×»ó ¿Á¤ÀûÀÏ °Í(Always be Enthusiastic) - Ç×»ó È®°íÇÒ °Í(Always be firm) - Ç×»ó Áø½ÇÇϱâ(Always be Genuine) 0. ÆÇ´ÜÀ» º¸·ùÇϱâ(Suspend Judgement) 0. ¿¹»óÇÏÁö ¾ÊÀº ÇൿÇϱâ(Do the unexpected) 0. °ÇÀüÇÑ À¯¸Ó »ç¿ëÇϱâ(Use Humor) 0. ÀÚ¿¬½º·´°Ô »ó´ãÇϱâ(Be yourself) 0. ÀÚ±â ÀÚ½ÅÀ» °³¹æÇϱâ(Share yourself) 0. ÀºÀ¯Àû Ç¥Çö¿¡ ±Í±â¿ï±â(Listen for Metaphors) 0. ÁÖÁ¦¿¡ ±Í ±â¿ïÀ̱â(Listen for Themes) 0. ¿ä¾àÇϱâ¿Í ÃÊÁ¡ ¸ÂÃß±â(Use Summarize and focus) 0. °á°ú¸¦ Çã¿ëÇϰųª ¶°¸Ã±â±â(Allow or Impose Consequences) 0. ħ¹¬À» Çã¿ëÇϱâ(Allow Silence) 0. À±¸®ÀûÀ̱â(Be Ethical) [±ÝÁö»çÇ×] 0. ³»´ãÀÚÀÇ º¯¸íÀ» ¹Þ¾ÆµéÀÌÁö ¾Êµµ·Ï ÇÒ °Í(Don't accept Excuse) 0. ³»´ãÀÚ¸¦ ºñÆÇÇϰųª ó¹úÇÏÁö ¸»°í ³íÀïÇϱ⠸»·Á ³»´ãÀÚÀÇ Çൿ°á°ú¿¡ 0. Ã¥ÀÓÁöµµ·Ï ÇÑ´Ù.(Don't Punish, Criticize, or Argue : Allow Consequences) 0. ³»´ãÀÚ¸¦ ½±°Ô Æ÷±âÇÏÁö ¸¶¶ó(Don't Give up Easely) [Ãâó] Çö½Ç¿ä¹ý¿¡¼ »ó´ãȯ°æ ¸¸µé±â _ Çö½Ç¿ä¹ý°ú ¼±ÅÃÀ̷п¡¼ ¹ßÃé |
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